http://gilbane.com/case_studies_pdf/CTW_Wachovia_Final.pdf
This explains the challenges faced by Wachovia during enterprise content integration and the benefits thereof to the business units.
Aptly said by the analyst, today's large enterprises host multiple disparate content sources. If these are integrated to provide a seamless access to users, it enables them to service customers faster, focus more on business decisions and improves collective competitiveness of business user community.
This example also shows how IS acts a service provider to business units in creating "acquisition ready" systems and how these units can achieve ROI by investing in IS initiatives.
Content Technology Works (CTW) does a great job of sharing enterprise best practices in the area of enterprise content management. Though this whitepaper is backdated, it concisely describes the enterprise content integration strategy. The situation, factors and road map to solution is put together very well. It includes couple of layer diagrams to drive the point.
Wachovia’s CAS: Harnessing the Value of Multiple Content Repositories Across a Large Enterprise
http://gilbane.com/case_studies_pdf/CTW_Wachovia_Final.pdf
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